FlexiGroup Privacy Policy

    1. Privacy and Responsible Use of Information

    In this policy

    • "we" or "FlexiGroup" means FlexiGroup (New Zealand) Limited or any related FlexiGroup subsidiary providing you with our services
    • "you" means you, the person using our services, or visiting our website
    • "services" means all goods or services we provide and anything else we do for you, including providing you with access to our website

    Your personal information privacy is important to us. As our customer, we respect your right to be aware of who has information about you, what they are doing with it and why, and who else they are sharing it with.

    2. How We Handle Security

    FlexiGroup may hold personal information on paper format, by electronic means or more commonly both. We take all reasonable measures to ensure this information is kept safe and secure. Incorporating both electronic and physical safeguards means that FlexiGroup can confidently assure that personal information is kept safe from loss or abuse.

    • Data held in physical format – This data is kept in kept physically safe by being stored in lockable cabinets. These cabinets are kept in secure locations either on or off site, with access limited to authorised individuals only.
    • Data held in electronic format – This data is stored in a manner compliant with industry standards. These precautions include firewalls, password protection and access controls.


     3. What Information We Collect and Why

    We collect information about you to provide you with the product or service you have selected. This may include finance approval, account management, arrears enforcement and end of contract communication. We may also use this information to provide you with details of products and services that may be relevant to you.

    Types of information we collect and handle includes identity and contact details of you and your referees, information about your financial circumstances and history, and products or service preferences you may have. Generally, we collect this from you. On occasions, we obtain information about you from others. This allows us to tailor our products and services to best suit your needs.

    FlexiGroup may also collect information from the digital interactions customers and web site users have on digital assets of FlexiGroup.

    The information collected may arise from use of apps, emails, web site viewing and other digital interactions. The types of information collected may include but not be limited to:

    • IP address of the machine you connect to the web site with
    • Operating system and browser your computer used to view the website
    • Time, duration and date of your visit
    • Pages you viewed
    • And any personal data you choose to share, such as email address
    • Any information about you freely available online

    This information is used to assist in the assessment and creation of FlexiGroup marketing initiatives. This information is not shared with external third party organisations for the purpose of sale or profit.

    All information given either expressly or through interactions will be treated with the utmost respect of confidentiality privacy.

    4. The Use of Cookies and Third Party Providers

    FlexiGroup’s web sites and emails make use of the cookies to collect online data through third party companies such as Google Analytics. This process allows the tracking of data such as IP address, geographic location, time spent on the web site and other information relating to interactions on the web site and other digital assets. This information is used for the purpose of increasing the quality of the experience offered by FlexiGroup to customers and web site users.

    5. Quality, Access and Corrections of Information

    Information about customers is integral to decisions we make about our products and services for customers. It is essential that this information is correct. You are encouraged to assist us to ensure this by alerting us to any changes in your particular circumstances. You are also welcome to get access to information we hold about you and to draw any inaccuracies to our attention, by contacting us as outlined in the contact us section.

    6. Privacy and Email Marketing

    FlexiGroup exercises responsible email marketing practices and as such adheres to the strict guidelines set out by the Ministry of Internal Affairs.

    • Consent – Either Express, Inferred or Deemed consent is required in order to be added to any email marketing communications.
    • Sender Information – We clearly state when any email communications are sent by FlexiGroup to ensure all recipients know who the email is from.
    • Unsubscribe – All marketing email communication includes the ability to unsubscribe from future marketing communications if desired.

    All FlexiGroup email communication is compliant with CAN-SPAM requirements as well as international anti-SPAM standards.

    If any recipient would like to unsubscribe they are able to do so either from the email itself or alternatively via telephone. If the recipient wishes to unsubscribe via telephone they will be required to provide sufficient authorisation in order to do so.

    For any recipient who has accidentally unsubscribed and would like to opt in to FlexiGroup email communications, they can do so via telephone. A verification process will need to be followed to ensure recipients making such a request are authorised to do so.

    7. Links and other Web Sites

    On the FlexiRent site there are links to other sites which provide services and information for you. None of these links comprise or imply support or recommendation of any other company, product or service. We do not control and are not responsible for the information on any other site found through our site.

    8. Copyright and Trademarks

    FlexiGroup, FlexiRent, EasyLease, Smartway, FlexiLine, Equico, FlexiRent Finance Solutions and FlexiRent Protect are registered trademarks of FlexiGroup(NZ) Ltd.

    9. Changing this Policy

    We may change this policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new policy. We will tell you about any changes by posting an updated policy on our website. Any change we make applies from the date we post it on the website.

    If you have any questions about FlexiGroup’s online privacy policy ask us your question via our web site, email or telephone.

    10. What to do if you have a Complaint or Concern

    Should you require more detailed information on the way in which we handle information about you, or should you be concerned about our treatment of this information, please contact us.

    11. Contact Us

    E-mail: customerservice@flexigroup.co.nz

    Visit: www.flexigroup.co.nz

    Phone: 0800 444 827


    FlexiGroup (New Zealand) Ltd

    PO Box 90935,

    Victoria St West,

    Auckland 1142